Shield7 Limited Warranty Terms and Coverage

Shield7 warranty periods begin on the installation date as defined in Section 1.

The order date, deposit date, fabrication date, delivery date, and manufacturer warranty registration date do not replace the Shield7 installation date unless expressly stated otherwise in writing.

Repair or replacement of a covered component does not restart or extend the original warranty period unless required by law or expressly stated by Shield7 in writing.

Covered hardware is warranted against functional failure for 3 years from the installation date under normal residential use.

For an approved hardware claim during the 3-year period, Shield7 will repair or replace the covered component and provide the labor reasonably necessary to complete the covered repair.

If the original hardware is discontinued or unavailable, Shield7 may substitute a reasonably comparable current product. An exact finish, appearance, manufacturer, or design match cannot be guaranteed for discontinued products.

This warranty covers functional failure only and does not cover:

• Normal wear
• Scratches
• Water spotting and mineral deposits
• Tarnishing or patina, including intended patina on living finishes such as unlacquered brass or oil-rubbed bronze
• Cosmetic finish changes of any kind
• Damage from harsh, abrasive, or prohibited chemicals
• Improper maintenance or cleaning
• Abuse, misuse, or impact damage
• Corrosion caused by coastal, salt-air, humidity, chlorine, or other environmental exposure
• Loads applied to glass or hardware contrary to Section 10
• Modifications or adjustments made by others

A hardware manufacturer’s warranty extending beyond Shield7’s 3-year term remains subject to that manufacturer’s separate terms. Shield7 may assist the customer with identifying the installed hardware and coordinating an eligible manufacturer claim.

Vinyl sweeps, seals, gaskets, sealant, and comparable replaceable components supplied and applied by Shield7 are covered for 1 year from the installation date against defects in material, manufacture, or application, including adhesion failure and separation attributable to Shield7’s work.

These are consumable components in a wet environment. The following are not defects and are not covered at any point:

• Wear, deformation, or compression set
• Loss of seal resulting from normal use
• Discoloration, staining, mildew, or hardening of sealant
• Shrinkage or normal degradation of sealant

Replacement after expiration of this coverage is available at Shield7’s then-current service and material rates.

When specifically included in the customer’s project, qualifying new glass professionally treated with EnduroShield is subject to EnduroShield’s 10-year manufacturer limited warranty applicable to professional application on new glass.

Professional application to existing glass is subject to EnduroShield’s 5-year manufacturer limited warranty. The customer’s project documentation identifies which applies.

The EnduroShield warranty is issued by the coating manufacturer. It is not a Shield7 workmanship, labor, hardware, or glass warranty of any duration.

EnduroShield warranty eligibility is subject to the manufacturer’s requirements, which may include:

• Professional or factory application to qualifying glass
• Proper warranty registration
• Retention of required warranty information or codes
• Proof of purchase and installation information
• Compliance with manufacturer care instructions
• Other conditions established by EnduroShield

Manufacturer coverage applies to the protective coating itself and does not automatically include Shield7 labor, glass replacement, hardware, other components of the installation, consequential damage, or services not included by the EnduroShield warranty.

The EnduroShield warranty is governed exclusively by the manufacturer’s terms in effect for the applicable product, including its own transfer provisions.

Glass panels, doors, and hardware installed by Shield7 are designed solely to function as a shower or bath enclosure.

Glass and hardware are not designed, rated, or warranted to support body weight and must not be used as a grab bar, handrail, or support of any kind, or to support fixtures, doors, towels, shelving, or other loads.

Damage, failure, or injury resulting from loads applied contrary to this section is not covered by any Shield7 warranty.

Shield7 is not responsible for concealed conditions or deficiencies in work performed by others unless expressly included in Shield7’s written scope. This includes conditions involving waterproofing, framing, blocking, tile, stone, marble, drywall, substrates, curbs, thresholds, floors, walls, ceilings, plumbing, drainage, structural movement, and building settlement.

Shield7 is not responsible for damage or performance problems caused by subsequent remodeling, repair, drilling, modification, adjustment, removal, or reinstallation performed by anyone other than Shield7.

Unauthorized modification does not automatically void unrelated portions of the warranty but eliminates coverage for any component or condition affected by that work.

To request warranty service, contact Shield7 and provide:

• Customer name
• Property address
• Warranty certificate number, if available
• Description of the issue
• Photos or video when reasonably possible

Email warranty@shield7.net or call (561) 248-0809.

Covered conditions must be reported to Shield7 within 30 days of discovery and within the applicable coverage period. Visible glass surface and edge conditions are subject to the shorter period in Section 7.

Shield7 will review the installation record and determine which warranty, if any, applies to the reported condition. Shield7 may require inspection before approving a claim. Customers must provide reasonable access to the installation for inspection and warranty service.

In the case of glass breakage, Shield7 may require that broken glass, fragments, or the failure site be preserved and made available for inspection before a glass defect claim is approved. Disposal of the glass before inspection may prevent Shield7 from determining the cause of failure.

A reported condition is not an approved warranty claim until Shield7 or the applicable manufacturer determines that the condition is covered.

Eligible Shield7-issued warranty coverage may be transferred one time to a subsequent owner of the same property.

A transfer:

• Applies only to Shield7-issued coverage that remains active
• Must be recorded with Shield7 within 60 days of the property's transfer of title
• Is subject to an administrative fee of $75
• Does not restart the warranty or extend the original expiration date
• Does not alter the original installation date
• Applies only to the original installation at the original property

Following an approved transfer, Shield7 may reissue the certificate showing the new owner while maintaining the original installation and expiration dates.

The EnduroShield manufacturer warranty does not transfer with the Shield7 certificate. Its transferability is determined by EnduroShield’s own terms.

Shield7 maintains a warranty record associated with qualifying completed installations. The record may include installation date, glass specifications, configuration, hardware, hardware finish, protective coating, applicable warranty version, and other relevant project information.

Certificate verification is available through Shield7’s verification tool or by calling (561) 248-0809 with the certificate number. Verification confirms installation specifications and coverage status. It does not disclose customer pricing, customer name, full property address, or account information.

The registry provides a reliable record of the original installation. It does not expand coverage beyond the terms applicable to that installation.

If any provision of these terms is held unenforceable, the remaining provisions remain in full force.

These terms, together with the customer’s written Shield7 contract and warranty certificate, constitute the complete Shield7 warranty for the installation. No employee, representative, or third party has authority to modify these terms except in a writing signed by Shield7.

Shield7 may revise these terms for future installations. Revisions do not affect installations already completed under a prior version.

Shield7

Boca Raton, Florida

Phone: (561) 248-0809
Email: warranty@shield7.net